Refund Policy

⭐️ Quick Summary
 

• ✔️ Ready-to-ship wigs: Return or exchange within 28 days (see conditions below).

• ❌ Custom wigs & pre-cut lace wigs: Final sale, no returns.

• 📦 You pay for shipping both ways.

• ⏱️ Contact us within 7 working days of receiving your wig to start a return.

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⭐️ Can I Return or Exchange My Wig?
 

Yes — we accept returns and exchanges on ready-to-ship wigs as long as:
 

• You email us within 7 working days of receiving your wig.

• Your return arrives back to us within 28 days.

• The wig is brand new, with:

  • Uncut lace

  • Tags attached

  • No makeup, perfume, hair products, or damage

  • Original packaging included
     

⚠️ Custom wigs and wigs with pre-cut lace are final sale and can’t be returned or exchanged.​

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⭐️ International Returns
 

If you're returning a wig from outside of Canada:

• You pay for the return shipping using an express, tracked service.

• Returns must arrive back to us within 28 days of when you first received your order.

• Most express international returns take 4–10 working days, depending on your location.

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⭐️ Custom Wigs: No Returns
 

Custom wigs are made just for you, using your measurements, your chosen color, and your unique cap design.

These one-of-a-kind wigs can’t be resold, so they are final sale and cannot be returned or exchanged.
 

👉 If you’re unsure about your measurements or color choice, email us before ordering at info@wigsbysteph.com — we’re always happy to help!

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⭐️ Cancelling a Custom Wig Before Production
 

• If production hasn’t started, we’ll cancel your order and give you a full refund.

• If production has started, we may keep part of your payment to cover materials and labor.
   

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⭐️ How to Start a Return or Exchange

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Email info@wigsbysteph.com within 7 working days of receiving your wig.

Include:

• Your full name

• Your order number

• A brief reason for your return or exchange

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📦 Return Shipping Info
 

• Please ship your wig back using express tracked shipping.

• If your return is lost without tracking, we cannot process your refund.

• You pay for the cost to return the wig to us.

• The original shipping fee you paid at checkout is non-refundable.

Your wig must be returned in:

• Original packaging

• With tags and lace intact

• Clean, unworn, and undamaged condition

⚠️ If your return doesn’t meet these conditions, we’ll return the wig to you without a refund.

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⭐️ What Happens After We Receive Your Wig?
 

We’ll inspect your wig within 10–14 working days. If approved:

• Refund: Sent to your original payment method. Most refunds appear within about 10 days, depending on your bank.

• Exchange: Your new wig ships within 2–3 working days, depending on stock.

• Store Credit: We’ll email you a code to use on a future order.

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⭐️ Important Notes
 

• Wigs that are used, altered, or damaged (including cut lace) cannot be returned or exchanged.

• Customized wigs, wigs with pre-cut lace, or final sale wigs are not eligible for return.

• If we don’t receive your return or proof of shipment, we cannot process a refund.

• Any returns sent outside the timelines or without authorization may be refused and sent back.

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⭐️ Need Help?

We’re always here to support you. 💛
If you have any questions or want to start a return, email us at:
📧 info@wigsbysteph.com