Refund Policy

⭐️ Quick Summary
 

• ✔️ Ready-to-ship wigs: Return or exchange within 28 days (see conditions below).

• ❌ Custom wigs & pre-cut lace wigs: Final sale, no returns.

• 📦 You pay for shipping both ways.

• ⏱️ Contact us within 7 working days of receiving your wig to start a return.

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⭐️ Can I Return or Exchange My Wig?
 

Yes — we accept returns and exchanges on ready-to-ship wigs as long as:
 

• You email us within 7 working days of receiving your wig.

• Your return arrives back to us within 28 days.

• The wig is brand new, with:

  • Uncut lace

  • Tags attached

  • No makeup, perfume, hair products, or damage

  • Original packaging included
     

⚠️ Custom wigs and wigs with pre-cut lace are final sale and can’t be returned or exchanged.​

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⭐️ Local & International Returns
 

If you're returning a wig from in or outside of Canada:

• You pay for the return shipping using an express, tracked service.

• Returns must arrive back to us within 28 days of when you first received your order.

• Most express international returns take 4–10 working days, depending on your location.

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❌ Custom Wigs: No Returns
 

Custom wigs are handcrafted just for you, using your measurements, selected style, and chosen color. Because each unit is made to order and cannot be resold, custom wigs are final sale and not eligible for return or exchange.
 

🕒 You’ll have a 24-hour grace period after your order is confirmed to make any changes. After this point, production begins and the order cannot be altered, cancelled, or refunded.
 

🤔 Not sure about your color or measurements?
We’re always happy to help — please contact us before ordering at info@wigsbysteph.com.
 

📄 For full details on how our custom orders work, including timelines, production stages, and change requests, click here to read our Custom Wig Policy.

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⭐️ Cancelling a Custom Wig Before Production
 

• If production hasn’t started, we’ll cancel your order and give you a full refund.

• If production has started, we may keep part of your payment to cover materials and labor.
   

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⭐️ How to Start a Return or Exchange

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Email info@wigsbysteph.com within 7 working days of receiving your wig.

Include:

• Your full name

• Your order number (or wig name & color name)

• A brief reason for your return or exchange

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📦 Return Shipping Info
 

• Please ship your wig back using express tracked shipping.

• If your return is lost without tracking, we cannot process your refund.

• You pay for the cost to return the wig to us.

• The original shipping fee you paid at checkout is non-refundable.

Your wig must be returned in:

• Original packaging

• With tags and lace intact

• Clean, unworn, and undamaged condition

⚠️ If your return doesn’t meet these conditions, we’ll return the wig to you without a refund.

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⭐️ What Happens After We Receive Your Wig?
 

We’ll inspect your wig within 10–14 working days. If approved:

• Refund: Sent to your original payment method. Most refunds appear within about 10 days, depending on your bank.

• Exchange: Your new wig ships within 2–3 working days, depending on stock.

• Store Credit: We’ll email you a code to use on a future order.

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⭐️ Important Notes
 

• Wigs that are used, altered, or damaged (including cut lace) cannot be returned or exchanged.

• Customized wigs, wigs with pre-cut lace, or final sale wigs are not eligible for return.

• If we don’t receive your return or proof of shipment, we cannot process a refund.

• Any returns sent outside the timelines or without authorization may be refused and sent back.

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⭐️ Need Help?

We’re always here to support you. 💛
If you have any questions or want to start a return, email us at:
📧 info@wigsbysteph.com